AI Customer Service for Clinics & Healthcare
Every missed call at a clinic is a patient who books elsewhere. Front desks are busy, phones go unanswered, and after-hours enquiries vanish. Monqez AI gives your clinic an AI receptionist that answers appointment and treatment questions instantly across WhatsApp and your website and guides patients through booking — in Arabic and English, around the clock.
The problems we solve
- Missed calls during busy hours mean lost bookings
- Patients message after closing and get no reply
- Reception repeats the same answers — hours, prices, prep instructions
- No-shows pile up without timely reminders
Answer and book around the clock
Train the AI on your services, prices, doctors, and hours once. It then answers patient questions instantly and guides them to book — even at night and on weekends — so enquiries turn into appointments instead of voicemails.
Answer prep and pre-visit questions
Patients ask the same pre-visit questions — fasting, what to bring, parking, prep steps. The AI answers each instantly and accurately, so they arrive ready. Automatic, scheduled appointment reminders to cut no-shows are on the Automations roadmap.
Keep it private and on-brand
Each clinic’s data is isolated, and the AI speaks in your tone. Sensitive conversations can be escalated to your staff with full context, so patients always feel cared for.
Frequently asked questions
Can it book appointments?
It guides patients through booking in chat — collecting the details your team needs and handing them over so you can confirm. Direct calendar/scheduling-system integration and automatic reminders are on the roadmap.
Is patient data kept private?
Yes — every clinic’s data is isolated per-tenant, and we never train shared models on your conversations.
Does it speak Arabic?
Yes — natively, so patients are answered comfortably in Arabic or English.
See Monqez AI on your own business
Start a 14-day trial — no credit card needed.