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Last updated: June 22, 2026
This page lists the third-party companies ("sub-processors") that Monqez AI uses to process personal data on your behalf when you use the platform. We share data with them only as needed to run the features you enable, and only under contracts that require them to protect it.
We keep this list current. Where the law requires it, we will tell affected customers before a new sub-processor that handles their personal data starts, so you have a chance to object. To raise an objection or ask a question, email marketing@monqezai.io.
The Gemini AI models that generate replies, answer from your knowledge base and power the Test-AI sandbox; Google Sign-In (optional); and Google Analytics (loaded only after you consent).
Data: Content/prompts you submit to the AI; your name + email (Google Sign-In only); anonymised usage analytics (consent-gated).
Location: Global (Google infrastructure)
Drafting Sales outreach emails, and non-Arabic voice features (speech-to-text and text-to-speech).
Data: The text and audio submitted for those features. Processed under enterprise API terms that prohibit training on your data.
Location: United States
Arabic voice features (speech-to-text and text-to-speech).
Data: The audio and transcripts submitted for those features.
Location: United States / global
The scrapers behind the Sales Lead Finder (Google Places / Maps) and the Automation Library creator search (TikTok, YouTube, Instagram).
Data: Your search terms, and the publicly available business/creator results returned.
Location: EU / global
Vector memory for the AI knowledge base — the "long-term memory" that lets the AI answer from your documents (RAG).
Data: Numeric embeddings derived from your knowledge-base content (not the raw files).
Location: Cloud region (EU available)
Delivering and receiving messages on the Facebook Messenger, Instagram and WhatsApp channels you choose to connect.
Data: The messages exchanged on those channels, plus sender name/ID provided by Meta.
Location: Global
Delivering and receiving messages on a connected Telegram channel.
Data: The messages exchanged, plus sender information provided by Telegram.
Location: Global
Cloud hosting, database and file storage. The platform — including our self-hosted automation engine (n8n) — runs on this infrastructure.
Data: All platform data at rest (stored in our isolated environment; sensitive credentials are encrypted with AES-256-GCM).
Location: European Union — Frankfurt, Germany
Sending transactional and account emails (verification, receipts, notifications).
Data: Recipient email address and the content of the message.
Location: EU / global
Processing payments for paid plans and purchases. Activated when online billing is enabled for your account.
Data: Billing details are handled by the payment processor. We never store full card numbers.
Location: Global
Your own email provider: when you connect your own mailbox (Gmail, Outlook, Hostinger, Zoho, SendGrid, etc.) to send Sales outreach, that provider is yours — not our sub-processor. Your emails are sent through it from your domain.
For the AI providers above, we do not allow your content to be used to train their public models, and we never sell your data or train shared models across customers.
For how we use this data and your rights over it, see our Privacy Policy. For business customers who need a signed data-processing agreement, see our Data Processing Agreement.